Consent
Call recording and consent
Recording a business call is normal and lawful in India in the ordinary case. Doing it without telling the other person is where businesses get into trouble. Aura is built to make telling them the default.
What Aura does
Transparency controls that are on unless someone deliberately turns them off.
An audible tone when recording starts
The handset plays a short beep into the call at the moment capture begins. It is on by default, and it is the simplest form of notice there is: the other party hears it without anyone having to remember a script.
A per-call record of whether the tone played
Every uploaded call carries a flag saying whether the announcement tone was played for that specific call. It is stored against the call and visible in the console, so “we always announce it” is something you can actually check rather than assert.
A visible notification for the person recording
A persistent notification is shown on the handset while recording is running. Your telecaller always knows the app is active. Capture is never hidden from the employee doing it.
A policy your workspace controls
The announcement requirement is part of the policy your workspace pushes to enrolled devices, so it is set once for the fleet rather than left to each handset’s local settings.
What remains your responsibility
Aura gives you the controls. Using them lawfully is yours.
- Telling the other party. The tone is notice, and in most business contexts it is enough. Where your obligations are higher, or where you want it beyond argument, say it in the opening line of the call. The tone does not replace a script; it backs one up.
- Telling your own employees. Your telecallers’ voices are personal data too. Recording staff calls should be in their terms of employment and it should be something they were told, not something they discovered.
- Having a lawful purpose and keeping to it. Recordings collected to improve sales quality should be used for that. Repurposing them later is a decision with consequences.
- Honouring erasure requests. If a customer asks you to delete a recording of them, you can erase that call and get a signed receipt. See how Aura handles your data. Doing so when asked is your obligation, not ours.
- Not recording what you should not. Aura captures telephone calls made on the enrolled handset. It is not a tool for recording people who are not on a call with your business.
What Aura cannot record
Stated here so it is never a surprise later.
WhatsApp, Telegram, Signal and other internet calls cannot be recorded. Android gives the messaging app exclusive use of the microphone for the duration of the call, so any recorder receives silence. This is an operating system restriction, we confirmed it on hardware, and no product can work around it. We capture the metadata of those calls, not the audio.
Handsets running the Google Dialer (Pixel, Motorola, Nokia) cannot be used for capture at all. See phone compatibility.
This is not legal advice
We build software, not legal opinions. India’s Digital Personal Data Protection Act and the rules under it are still being operationalised, and what applies to you depends on your business, your sector and who you call. If call recording is material to how you operate, get advice from someone qualified to give it.
What we can tell you is exactly what the software does, which is what this page is for. If something here is unclear, ask. We would rather answer it now.