Compatibility
Which phones can Aura record calls from?
Aura does not record calls itself. It reads the recordings your handset’s own dialer already makes, which means whether it works is decided by the phone’s manufacturer, not by us. This is the whole list, tested on real devices.
The matrix
Swipe the table sideways to see every column.
| Handset | Capture | Recording folder | Notes |
|---|---|---|---|
| Samsung (One UI) | Verified on hardware | Recordings/Call/ | Verified on hardware. |
| Xiaomi / Redmi (HyperOS) | Verified on hardware | Recordings/sound_recorder/call_rec/ | Verified on hardware. Earlier HyperOS builds use Recordings/CallRecord/. |
| Xiaomi / Redmi / POCO (MIUI) | Supported | MIUI/sound_recorder/call_rec/ | - |
| Realme / Oppo (ColorOS) | Supported | Recordings/Call Recordings/ | Older ColorOS builds use Music/Recordings/Call Recordings/. |
| Vivo / OnePlus | Supported | In the default scan list | - |
| Infinix / Tecno / itel | Shipped, untested | Music/PhoneRecord/<number>/ | The path is shipped in the scanner, but we have not confirmed it on a device. Tell us your model and we will test before you buy. |
| Pixel / Motorola / Nokia (Google Dialer) | Not supported | Private app storage, unreadable | Confirmed on hardware. The Google Dialer keeps its recordings in internal app storage that Android blocks every other app from reading. There is no setting, no permission and no version of Aura that changes this. |
Why Pixel, Motorola and Nokia will never work
This is the limitation we get asked about most, so here is the mechanism rather than an apology.
Those handsets ship the Google Dialer as the system phone app. When it records a call, it writes the audio into its own private application directory. Android’s storage sandbox prevents every other installed app from reading another app’s private directory. There is no permission that grants it, no setting that opens it, and no version of Aura that gets around it. We confirmed this on hardware rather than reading it somewhere.
On those phones Aura falls back to recording its own microphone, which captures the telecaller’s side of the conversation only. You would get a transcript, and it would be half a conversation, enough to mislead a report and not enough to trust one. We do not recommend it, and we would rather lose the sale than have you find this out afterwards.
If your team is on Pixel, Motorola or Nokia handsets, Aura is not the right product for you today. A Samsung or Xiaomi handset is inexpensive relative to what this changes, and it is the only honest workaround we have.
What has to be true on each handset
About five minutes per phone, once.
- A supported handset from the table above, running the manufacturer’s own dialer.
- The dialer’s automatic call recording switched on for all calls: Phone app → Settings → Record calls. This is the step everything else depends on; without it the phone writes no file.
- The Aura app installed and enrolled against your workspace, with all-files access granted so it can read the dialer’s recording folder.
- A test call, to confirm the recording appears. If it does not, we will tell you before you roll it out to the team.
No new SIM, no new number, and nothing installed on your customer’s phone. See how call-recording consent works in India for what you are responsible for telling the other party.